Things to check before you do anything else.
I have a problem with my sound:
- Make sure your speakers are working by plugging them into an MP3 player or something similar.
- Try using headphones instead of speakers to see if you can hear any sound.
- Make sure your speakers/headphones are plugged into the pale green port.
- Check the volume in windows.
- Check the volume in the program you are using to play the sound.
- If you have a laptop, there may be a separate volume control on the case of the laptop.
- Try playing sound from a few different sources like a CD, DVD and the hard drive.
I can’t get on the Internet:
- Turn your modem/router off for one minute then turn it back on. Wait another minute then try again.
- Make sure any Usernames and Passwords are correct.
- If you are getting the error message “Limited or no connectivity” right-click on the connection and click “repair”.
- If you are using dial-up, remove any telephone extension cables and faxes from the line.
- Try booting the computer in SAFE MODE (keep tapping F8 as soon as you press the power button. Windows Vista users will then be shown a menu where they need to press F8 to see the SAFE MODE option).
- Write down any error messages.
- If you can, back up all of your important files and folders before calling us just in case the worst happens.
- Have any CDs or DVDs that were supplied with your computer to hand.
- Restart the computer.
- Try booting the computer in SAFE MODE (keep tapping F8 as soon as you press the power button).
- Unplug the monitor and then plug it in again.
- If you can, try another monitor or try your monitor on another computer.
- If you are using a laptop, try moving the screen forwards and backwards.
- Try playing or burning different brands of CDs and DVDs.
- Try different CD\DVD playback and burning software.
- Make sure your CDs and DVDs are clean.
- Write down any error messages. They can help diagnose the problem.
- Performing a System Restore (Start > All Programs > System Tools > System Restore) often helps.
- Check for driver or firmware updates from manufacturers’ websites.
- Check for patches or updates for programs and games
